e-commerce copywriting mistakes and how to fix them

5 E-commerce Copywriting Mistakes That Are Costing You Sales (and How to Fix Them)

Let’s face it, running an online store is a marathon, not a sprint. You’ve hustled to secure amazing products, built a gorgeous site, and done everything possible to bring in clicks. And then… nothing. All those clicks and virtually nothing has been purchased. Why is that, exactly? Well, honestly, it might just be the words on your website.

Get this fact right, a massive 80% of site visitors who read your product descriptions will never buy anything. Frankly, that’s a lot of customers you’re losing out on. But the good news is it doesn’t have to be this way. After discovering these e-commerce copywriting mistakes most businesses make and learning how to fix them, you can turn those website visitors from a missed opportunity into real money.

This blog post will guide you to writing compelling copy that speaks directly to your target audience, ignites their desire, hook their attention, and converts them into loyal customers.

II. Top E-commerce Copywriting Mistakes (and How to Fix Them)

Have you ever come across a product page that seems like a dry academic text? You can be sure that sales will drop off those bland descriptions that only list characteristics without creating any enthusiasm. Never forget that customers purchase experiences and advantages rather than features. Below are the most common e-commerce copywriting mistakes affecting your conversions and how you can fix them.

Mistake #1: Generic and Uninspiring Product Descriptions

e-commerce copywriting: Generic and Uninspiring Product Descriptions

Take a minute to think about the last time you bought something from an online store. What made you choose to tap on the “Add to Cart” option? Chances are that it was not due to some intricate technical details. More likely than not, it was an overview that painted a good picture of the appearance of the item you wanted; hence influencing your choice to buy it.

Let’s analyze these two product descriptions to see which will entice a customer to click on the “Add to Cart” button.

  1. Running Shoes for Women: These thin sneakers are ideal for any kind of exercise.
  • With our Women’s Lightning Bolt Sneakers, you can experience the fun of every run. While the responsive cushioning easily drives you ahead, the breathable mesh top keeps your feet cool and comfortable. Whether you’re smashing a personal record or accomplishing your first 5K, these sneakers are going to be your favorite training companion

Do you notice the difference? The second description appeals to the user’s emotions, employs strong language, and emphasizes the benefits.

This is how to create engaging descriptions that highlight benefits and user experience:

  • Concentrate on how your product makes their lives better and solves their problems.
  • Allow the buyer to see themselves utilizing and taking pleasure in the item.
  • Make sure your words and tone speak to their particular requirements and preferences.
  • To make the product more relevant, create a story around its use case.

Instead of being a sleep aid, your product descriptions are meant to spark conversation. Your text will be appealing and convert well if you concentrate on the advantages and user experience.

Mistake #2: Lack of Urgency and Calls to Action (CTAs)

e-commerce copywriting: Lack of Urgency and Calls to Action

Imagine walking into a store that is overflowing with interesting products, but there are no salespeople in attendance. You’re prepared to buy and you have questions, but no one is there to help you over the finish line. This is precisely the situation that arises on e-commerce websites that lack or have weak calls to action (CTAs). The link between product search and purchasing choices is provided by CTAs. Whether you want a consumer to add an item to their basket, subscribe to your email, or claim a discount, they inform you exactly what to do next.

Let’s look at examples of a weak CTA and a strong CTA

Weak CTA: “Learn More”

This CTA fails because:

  • It’s unclear what “more” refers to.
  • It lacks any sense of urgency or motivation to take action.

Strong CTA: “Limited Time Offer! Get 20% off your Lightning Bolt Sneakers with code RUN20 at checkout. Don’t miss out!”

Why This CTA Works:

  • It clearly tells the customer what to do (use code RUN20 at checkout).
  • It highlights a special offer (20% discount) to incentivize action.
  • It creates a sense of urgency with the “Limited Time Offer” phrase.

This is how to write CTAs That Convert

  • Clearly explain to the consumer what you want them to do (add to cart, shop now, subscribe, etc.).
  • Expressions like “Hurry,” “Grab,” and “Claim” inspire a sense of urgency and demand quick response.
  • To make your CTAs attractive, highlight exclusive offers and limited-time discounts.

Don’t be scared to try out various CTA phrasing and formats to find what works best for your audience. To maximize the number of conversions from your CTAs, A/B testing can be an effective technique.

Mistake #3: Neglecting SEO Optimization

e-commerce copywriting: Neglecting SEO Optimization

Imagine your business being discreetly located on a side street, without any signs to draw in people. This results from e-commerce copywriting without considering Search Engine Optimization. In essence, SEO raises the position of your product descriptions in search engine results, which facilitates potential consumers’ ability to locate you. Consider keywords as the search phrases that consumers use to locate the products they seek.

Let’s analyze an example of a non-SEO product description and SEO product description for ‘Travel Backpack’

non-SEO product description: Travel Backpack: This backpack is perfect for any trip.

SEO product description: With the help of our All-Terrain Travel Backpack, you can explore the world with ease! This strong, water-resistant backpack has a ventilated back panel for comfort, several pockets for easy organization, and a built-in laptop sleeve for the contemporary traveler. It’s ideal for business travel, foreign explorations, and weekend vacations.

The difference is that the first description is general and lacks any keywords that people may use to search for a travel bag, which is how the two descriptions differ.
With pertinent phrases like “travel backpack,” “all-terrain,” “water-resistant,” “laptop sleeve,” etc., the second description is more likely to show up when potential buyers search for these terms.

This is how to create SEO-friendly E-commerce copywriting content

  • Find relevant keywords with a large search volume and little competition using SEO tools.
  • Don’t overuse keywords in your descriptions. Make sure the writing reads naturally and flows well by including them inadvertently throughout the story.
  • Long-tail keywords, or more focused phrases that target a more narrowly defined audience, should be included even when broad keywords might be competitive (e.g., “waterproof hiking backpack with laptop compartment”).
  • To improve SEO even further, add appropriate keywords to your picture alt tags, meta descriptions, and product titles.

You can help search engines understand what your products are about and connect with potential clients who are actively searching for what you offer by carefully integrating relevant keywords.

Mistake #4: Ignoring storytelling

e-commerce copywriting: Ignoring storytelling

People don’t just buy products; they buy into stories. We connect with emotions, aspirations, and experiences. This is where e-commerce copywriting mostly fails. Imagine a salesperson who, instead of describing the benefits of using his product, goes straight into a dry product specification.  Your product descriptions come to life via storytelling, which also helps you build a stronger bond with your audience.

The Power of Storytelling

  • Narratives trigger emotions in the audience, creating a bond between the product and the brand. Customers are more inclined to buy products from companies they identify with.
  • While facts are often overlooked, legends endure. You leave a lasting impression on potential consumers by creating a story around the products you sell.
  • Narratives can demonstrate how your product helps solve problems and accomplish objectives, which makes it a desirable choice.

Examples of E-commerce Storytelling

  • Patagonia: This outdoor clothing company is well-known for its potent environmental narrative, which links its goods to the wonder and excitement of the natural world.
  • Dollar Shave Club: Their relevant and humorous advertising efforts resonate with their target group by telling the tale of cost and convenience.
  • The Bouqs Co.: This online flower shop infuses their flower delivery service with sentimental remarks and romantic tales.

How to create an E-commerce copywriting story

  • Who is the perfect customer for you? What goals and difficulties do they face? Write a story centered on them.
  • How does your product help your customers to overcome their challenges and achieve their objectives? Emphasize this trip.
    Use language that triggers emotions, whether it’s confidence, excitement, or adventure.

You can craft an engaging tale that connects with your audience and increases sales by adding storytelling components to your product descriptions and marketing text.

Mistake #5: Ignoring Mobile Optimization

e-commerce copywriting: Ignoring Mobile Optimization

When you tried to enlarge a product image on your phone, do you recall that it just pixelated away? Yes, that is a certain method to drive away mobile users. Mobile surfing is the most popular way to browse the internet these days. You’re losing out on a ton of prospective consumers if your product descriptions and e-commerce website aren’t optimized for mobile devices.

Common issues with non mobile-friendly Descriptions

  • Text Overload: Dense paragraphs become unreadable on small screens.
  • Tiny Font Sizes: Squinting to read product details is a major turn-off.
  • Unclickable CTAs: Buttons too small or close together become impossible to tap on a phone.
  • Slow-loading images: Grainy, slow-loading images create a negative first impression.

This is how you can optimize your e-commerce copywriting for mobile

  • Clearly marked headers and bullet points can help break up lengthy information. Keep it brief and sweet.
  • Choose a mobile device-friendly font size that is easy to read.
  • Make sure the CTA buttons on your phone are big enough to be taped.
  • Images should be resized and compressed to guarantee quick loading times on mobile devices.
  • Make sure the layout of your website adapts to various screen sizes automatically to provide a smooth user experience.

You may develop a user-friendly experience that appeals to the ever-increasing audience of mobile browsers by giving mobile optimization top priority. Customers will be happy as a result, and engagement will rise, leading to an increase in conversions. Read more about copywriting mistakes to avoid in 2024

Chapter III. Conclusion: E-commerce Copywriting Mistakes That’s Costing You Sales

It should be obvious by now that strong e-commerce copywriting is essential to a successful online store. Robust product descriptions do more than just provide information; they pique interest, foster confidence, and eventually turn website visitors into devoted followers.
The world of e-commerce is dynamic, let’s face it. But you can create engaging stories that connect with your consumers and drive your online business toward long-term success by emphasizing excellent copywriting, knowing your target, and embracing the power of storytelling.

So, what are you waiting for? Start writing copy that converts today

Copywriting tips for beginners

Copywriting Tips For Beginners: 8 Ways To Hook Your Readers’ Attention

Have you ever scrolled past an ad or website promotion faster than a fly on a hot summer day? Yeah, us too. In today’s digital world, grabbing attention is a battle. But fear not, aspiring copywriters! This post unveils 8 secret weapons to transform your writing from snoozefest to scroll-stopper. In this post, I revealed my top 8 copywriting tips for beginners, so get ready to discover how to craft copies that magnetize, weave stories that captivate, and use words that make your readers shout, “Take my money!” Let’s turn those clicks into conversions.

#1. Know Your Audience

Copywriting tips for beginners #1. Know Your Audience

The world of copywriting thrives on connection. It’s about crafting messages that resonate deeply with your target audience, prompting them to take action. But before you weave your web of words, it’s vital to understand who you’re weaving it for. This is where the magic of understanding your audience comes in. These copywriting tips for beginners often emphasize this first principle for a reason: it sets the foundation for everything else.

Imagine yourself having a conversation with your ideal customer. What are their concerns? What keeps them up at night? What sparks joy and fuels their desires? By stepping into their shoes, you gain invaluable insights that will shape the entire direction of your copywriting.

So, how do you truly know your audience as a copywriting beginner? Here are some key strategies:

  • Demographics: Unearth the basic characteristics of your target audience. This includes factors like age, gender, income level, location, and occupation. Understanding these demographics allows you to tailor your language and tone accordingly.
  • Psychographics: Go beyond demographics and delve into the psychology of your audience. What are their values, beliefs, interests, and lifestyles?  These copywriting tips for beginners often recommend creating a buyer persona – a fictional representation of your ideal customer – to bring this psychographic information to life.
  • Behavioral Patterns: How does your target audience interact with information? Where do they spend their time online? What kind of content resonates most with them? Analyzing their behavior allows you to choose the right channels and formats for your copywriting.

By considering these aspects, you’ll gain a well-rounded understanding of your audience. This empowers you to craft copywriting that speaks directly to their needs, desires, and pain points. Remember, the more you know about your audience, the more likely your words are to resonate and drive results. This is your first step in boosting your ranking and clicks.

#2. Keep Your Writing Simple

Copywriting tips for beginners #2. Keep Your Writing Simple

Imagine a crystal-clear lake reflecting the world around it. That’s the essence of effective copywriting for beginners: clear, concise, and easy to understand. While complex jargon might sound impressive, it often leaves readers confused and disengaged.  These copywriting tips for beginners consistently emphasize the power of simplicity, and for good reason. Clear communication fosters trust and allows your message to shine through.

Here are some key strategies to keep your copywriting simple and reader-friendly

  • Short Sentences: Opt for concise sentences that are easy to grasp. Long, winding sentences can leave readers breathless and searching for the main point. Aim for clarity above all else in your content.
  • Straightforward Vocabulary: Ditch the technical jargon and overly complex words. Your goal is to connect with your audience, not to impress them with your vocabulary. Use everyday language that your target audience understands and can relate to.
  • Active Voice: An active voice injects energy and immediacy into your writing. Instead of saying, “The product was launched by the company,” say, “The company launched the product.” An active voice makes your sentences stronger and more engaging.
  • Bullet Points and Lists: Break up large chunks of text with bullet points and numbered lists. This improves readability and makes it easier for readers to scan and absorb key information.

Remember, clarity is king! When your writing is easy to understand, your message resonates more effectively. Readers appreciate content that’s straightforward and doesn’t require mental gymnastics to decipher.

#3. Focus on the “why”

Copywriting tips for beginners #3.  focus on the "why"

In the world of copywriting, features are like ingredients on a recipe list. They tell you what’s included, but they don’t paint the picture of the delicious meal you’re about to enjoy. That’s where the magic of “why” comes in. These copywriting tips for beginners emphasize this crucial shift: focusing on the benefits and transformations that your product or service offers.

People don’t buy features; they buy the positive impact those features bring to their lives. Let’s say you’re writing copy for a fitness tracker. Instead of simply listing features like “heart rate monitor” and “step counter,” you’d focus on the “why”: “Empower yourself to achieve your fitness goals with real-time heart rate monitoring and step tracking.” See the difference? The first example tells, and the second one sells.

Here’s how to harness the power of “why” in your copywriting

  • Identify Your Audience’s Pain Points: What are the challenges and frustrations your target audience faces? Understanding their pain points allows you to position your product or service as the solution.
  • Translate Features into Benefits: For each feature, identify the corresponding benefit it offers. For example, a “water-resistant phone” translates to the benefit of “peace of mind knowing your phone is protected from the elements.”
  • Focus on Outcomes: Don’t just describe what your product does; paint a picture of the positive outcomes it creates. Instead of saying “improves sleep quality,” focus on the benefit: “Wake up feeling refreshed and energized with our sleep-enhancing technology.”

By weaving the power of “why” into your copywriting, you create a compelling narrative that resonates with your audience’s needs and aspirations. It’s not just about the product itself; it’s about the transformation it promises.

#4. Speak Directly to Your Reader

Copywriting tips for beginners #4. Speak Directly to Your Reader

Imagine walking into a crowded room and having a conversation that feels like it was meant just for you. That’s the magic of using the second person (“you” and “your”) in your copywriting.  These copywriting tips for beginners frequently highlight this technique because it fosters a sense of connection and personalization that resonates deeply with readers.

By directly addressing your audience, you break down the fourth wall and create a one-on-one conversation. This approach makes readers feel seen, understood, and valued, fostering a sense of engagement that’s crucial for effective communication.

Here are some ways to leverage the power of “you” in your copywriting

  • Direct Questions: Spark curiosity and encourage interaction by posing questions directly to your reader. For example, “Are you tired of feeling overwhelmed by your workload?” or “Have you ever dreamed of traveling the world?”
  • Personalized Language: Use “you” and “your” to personalize your message and tailor it to the reader’s specific needs and desires. Instead of saying, “This product is effective,” say “You can achieve remarkable results with this effective product.”
  • Actionable Language: Inspire action by using verbs and phrases that directly involve the reader. For example, “Download your free guide today and unlock the secrets to success!” or “Join our community and connect with like-minded individuals.”

By weaving “you” throughout your copywriting, you create a sense of intimacy and relevance. Readers feel like you’re speaking directly to them, addressing their concerns and offering solutions. This fosters trust, engagement, and ultimately, a higher chance of conversion.

#5. Take Your Readers on a Journey

Copywriting tips for beginners #5. take your readers on a journey

Humans are wired for stories. From ancient cave paintings to blockbuster movies, narratives have captivated us for millennia. This innate love for stories translates perfectly into the world of copywriting.  These copywriting tips for beginners often emphasize the power of storytelling, and for good reason, it injects emotional connection, memorability, and keeps readers engaged.

Imagine yourself not just selling a product, but painting a picture of transformation. Instead of dry product descriptions, weave a compelling narrative that takes your reader on a journey.

This journey could be:

  • A success story: Showcase how your product or service helped a real person achieve their goals.
  • A case study: Present data and results in a compelling narrative format, highlighting the positive impact on a specific situation.
  • A relatable anecdote: Use a short, personal story that resonates with your audience’s challenges and emotions.

Here are some tips to leverage storytelling in your copywriting

  • Hook Them Early: Grab your reader’s attention from the very beginning. Use a strong opening sentence, a surprising fact, or a relatable question to spark curiosity and pull them into your story.
  • Develop Your Characters: Even in short copy, consider who the protagonist (your ideal customer) is facing what challenge. This creates an emotional connection that keeps readers invested.
  • Build Tension and Conflict: Highlight the challenges and obstacles your ideal customer faces without the product or service. This creates tension and underscores the need for your solution.
  • Offer Resolution and Transformation: Show how your product or service acts as the solution, guiding the reader towards a positive outcome. This resolution provides a sense of satisfaction and reinforces the value proposition.

By weaving storytelling into your copywriting, you transcend simple product descriptions and forge a deeper connection with your audience.

#6. Use Strong Headlines

Copywriting tips for beginners #6. use a strong headline

In the bustling marketplace of ideas, your headline is the storefront window. It’s the first impression that grabs attention and entices readers to step inside. That’s why these copywriting tips for beginners consistently emphasize the importance of strong headlines. A well-crafted headline can make the difference between a reader diving in or scrolling on by.

Here are some key strategies to write captivating headlines for your content

  • Embrace Power Words: Infuse your headlines with words that evoke emotion, trigger curiosity, and spark interest. Words like “ultimate,” “secret,” “proven,” or “transformative” can add a punch to your headlines.
  • Intrigue and Curiosity: Don’t give away the whole story in the headline. Instead, use a question to pique curiosity or pose a challenge that compels readers to learn more. For example, “Can You Double Your Sales in 30 Days?” or “The Shocking Truth About [Industry Issue].”
  • Clarity and Relevance: While intrigue is important, clarity is key. Your headline should accurately reflect the content of your piece and resonate with your target audience. Don’t mislead readers with a clickbait headline that doesn’t deliver.
  • Benefit-Driven Approach: Highlight the benefits your content offers in the headline. Instead of a generic headline like “Fitness Tips,” try something like “Achieve Your Dream Body: 5 Simple Fitness Hacks That Actually Work.” This approach emphasizes the value proposition and grabs attention.

Remember, your headline is prime real estate. Invest time in crafting a headline that’s both informative and captivating. A strong headline, as many copywriting tips for beginners suggest, is a powerful tool to draw readers in and set the stage for a successful piece of copy.

#7. Get to Know the AIDA and PAS Copywriting Formulas

Copywriting tips for beginners #7. Copywriting Formulas

The world of copywriting boasts powerful frameworks that can guide you toward crafting compelling messages. These formulas provide a roadmap for structuring your content and leading readers toward a desired action.  These copywriting tips for beginners often highlight two particularly effective frameworks: AIDA and PAS. Let’s delve into how these formulas can elevate your writing:

AIDA: The Attention-to-Action Journey

AIDA stands for Attention, Interest, Desire, and Action. It’s a sequential approach that guides readers through a specific journey:

  • Attention: Grab their attention with a captivating headline, a surprising statistic, or a relatable anecdote. This initial spark ignites their curiosity and compels them to read further.
  • Interest: Once you’ve hooked their attention, nurture their interest by elaborating on the problem you solve or the opportunity you present. Use vivid language, storytelling, and relevant examples to keep them engaged.
  • Desire: Stoke the flames of desire by showcasing the benefits your product or service offers. Highlight how it can improve their lives, solve their problems, or fulfill their aspirations.
  • Action: Finally, provide a clear call to action (CTA) that tells readers exactly what you want them to do next, whether it’s visiting a website, subscribing to a newsletter, or making a purchase.

PAS: Problem, Agitate, Solve

PAS, on the other hand, takes a slightly different approach. It focuses on:

  • Problem: Identify the challenges, pain points, or frustrations your target audience faces. Paint a clear picture of the problem and its consequences to heighten their awareness and desire for a solution.
  • Agitate: Don’t shy away from amplifying the problem. Use vivid language and statistics to emphasize the negative impact the problem has on their lives. This creates a sense of urgency and opens the door for your solution.
  • Solve: Finally, present your product or service as the powerful solution to the problem you’ve established. Showcase how it effectively addresses their pain points and delivers the desired outcome.

The Takeaway: Formula Power

Both AIDA and PAS are valuable tools for copywriting. AIDA provides a clear structure for guiding readers towards a specific action. PAS, on the other hand, excels at creating a sense of urgency and highlighting the transformative power of your solution.

By understanding and applying these formulas in these copywriting tips for beginners, you can craft copywriting that not only resonates with your audience but also effectively moves them toward conversion.

#8. Add Social Proof to Your Text

Copywriting tips for beginners #8. add social proof to your text

In copywriting, weaving trust is an art form. One powerful tool in this artist’s toolkit is social proof. These copywriting tips for beginners often emphasize the importance of incorporating social proof to bolster your message’s credibility and effectiveness.

Imagine yourself walking into a crowded restaurant. If every table is empty, you might hesitate. But if you see happy patrons enjoying delicious meals, you’re more likely to be drawn in. Social proof works similarly in copywriting. It showcases the positive experiences of others, building trust and encouraging your readers to take action.

Here are some ways to leverage social proof in your copywriting

  • Testimonials: Shine a light on the positive experiences of your customers. Include short quotes or video testimonials that showcase the benefits your product or service has delivered for others.
  • Reviews: Integrate positive reviews from reputable sources to demonstrate your credibility and build trust with potential customers.
  • Case Studies: Present detailed success stories that showcase the transformative impact of your product or service on real-world clients.
  • Customer Logos: Feature logos of well-known brands or companies that use your product or service. This adds a layer of legitimacy and social validation to your message.
  • Social Media Buzz: Showcase positive mentions and user-generated content from social media platforms. This demonstrates the real-world impact you’re making and the positive community surrounding your brand.

Remember, social proof is all about the power of “we.” By highlighting the positive experiences of others, you tap into a fundamental human desire: the desire to belong and follow the lead of others. When readers see real people benefiting from what you offer, they’re more likely to believe it can benefit them too. Learn more about social proof here.

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copywriting tips for beginners: professional copywriting services

Copywriting tips for beginners: The Final Takeaway

Copywriting is an exciting journey filled with learning and exploration. By incorporating these 8 essential tips, you’ll be well on your way to crafting compelling messages that resonate with your audience, build trust, and ultimately drive results. Remember, the key lies in understanding your audience, focusing on benefits, and weaving a clear, concise narrative.

Read my recent article on how to boost ranking and clicks in 2024